# identity.md

## Organization Overview
- **Company Name:** Synaptic
- **Mission:** To empower healthcare, government, and enterprise organizations with results-driven, vertical AI solutions that extend existing Salesforce environments, delivering measurable outcomes faster through deep domain expertise and fully managed services.
- **Company Structure and Legal Entity:** Details forthcoming.
- **Founded Date and Location:** Founded in 2021, based in Baltimore, MD, US.
- **Size and Scale:** 50-100 employees.

## Leadership & Team
- **Key Leadership Profiles and Roles:**
    - Bill Karpovich, CEO (Former IBM Cloud and Watson Platform GM with 30+ years enterprise software experience) - [https://synaptic.build/about/team.html](https://synaptic.build/about/team.html)
- **Team Structure and Departments:** Comprised of enterprise software veterans, former IBM executives, and AI pioneers.
- **Company Culture and Values:** Focused on results-driven delivery, speed, measurable ROI, deep domain expertise, and a compliance-first approach, particularly for regulated industries.

## Operations & Structure
- **Business Model and Operational Approach:** Synaptic provides vertical AI solutions (Provider AQ for healthcare, Citizen AQ for government, and Strategic Consulting) as fully managed services. These solutions extend and elevate existing Salesforce environments, offering rapid implementation (75% faster) and guaranteed outcomes.
- **Location(s) and Geographic Presence:** Headquartered in Baltimore, MD, US, serving clients across the US.
- **Key Partnerships and Affiliations:** Strategic integration with the Salesforce platform, extending Salesforce Health Cloud, Service Cloud, and Public Sector solutions.